Purchase Returns Guarantee
30-DAY MONEY BACK GUARANTEE.
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1.
You have the right to revoke this agreement within thirty days without giving any reason.
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2.
The withdrawal period is thirty days from the day on which you or a third party designated by you, who is not the carrier, acquires possession of the products.
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3.
In order to exercise your right of withdrawal, please send us – Lindtbergh B.V., Cardanuslaan 25, 6865 HJ, Doorwerth, Netherlands – an email to support@lindtbergh.com with your decision to withdraw from this agreement. You can use the example below for this.
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4.
In connection with the withdrawal period, it is sufficient that you send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires. As soon as we have received the cancellation by e-mail, we will send you a confirmation by e-mail within 1 working day.
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5.
If you revoke this agreement, we must reimburse the payments we have received from you, excluding any separately charged shipping costs, no later than five working days from the day on which we receive notification of the revocation of this agreement. For this refund we use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.
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6.
Under no circumstances will we charge you a fee for the refund.
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7.
We may refuse to refund until we have the goods back in our possession or until you have provided us with proof that you have handed over the goods to our carrier, whichever comes first.
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8.
You must hand over the goods to us without delay, but in any case no later than seven days from the day on which you communicate your withdrawal from this contract to us. The deadline has been met if you have made the goods available before the expiry of the fourteen-day period.
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9.
Custom-made or specially made products are excluded from this warranty.
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10.
Please note: the product may only have been used [carefully] to check its function and driving characteristics. Has the product become less valuable because you have used it in a different way? You will then receive part of the purchase price back. Depending on the condition of the product, you will receive at least 70% of the purchase amount. Read the conditions here.
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11.
The costs of returning the goods are at our expense.
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12.
We are in no way obliged to reimburse costs other than the purchase price of the product.
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13.
We reserve the right to unilaterally change, suspend or terminate this warranty, or to exclude customers from its application in the event of abuse.
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14.
If you have ordered and returned a similar product from us in the past 5 years, this warranty expressly does not apply.
QUESTIONS ABOUT THIS RETURN GUARANTEE?
You can call us on +31 (0)26 787 160 or send an email to support@lindtbergh.com.
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EXAMPLE OF REVOCATION
Send an email to support@lindtbergh.com with the following text:
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Subject: revocation of purchase of Lindtbergh product
To: Lindtbergh B.V.
Cardanuslaan 25
6865 HJ Doorwerth
The Netherlands
I/we (*) hereby revoke the contract concluded by me/us (*) regarding the purchase of the following product:
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• Product and product | serial number of product
• Ordered on dd-mm-yyyy and received on dd-mm-yyyy
• Name of the consumer(s)
• Address of the consumer(s)
• Date
______________________________
(*) Delete what is not applicable.
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